Privacy Policy

Who we are

This privacy policy explains how Clogher Valley Eggs & Poultry collects, uses and protects personal information when you contact us through our website or in the course of doing business with us.

Clogher Valley Eggs & Poultry is a family-run business, established in 1995, selling exhibition and backyard poultry and waterfowl, fertile hatching eggs, handcrafted poultry housing, and fresh commercial and free-range eggs.

For the purposes of UK data protection law, Clogher Valley Eggs & Poultry is the “data controller” responsible for your personal information. You can contact us at:

• Address: 72A Clabby Road, Fivemiletown, County Tyrone, BT75 0QU, Northern Ireland, United Kingdom
• Email: andrew@cloghervalleypoultry.com
• Phone: 07812 138528

If you have any questions about this policy or about how your information is handled, please get in touch using the details above.

The law that applies

We handle personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The independent supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO).

What this website does

Our website is a brochure and information site. It does not have an online shop, a checkout, or any payment facility, and it does not offer user accounts or logins. All purchasing is enquiry-based: you send us an enquiry, we reply, and collection of any item is strictly by appointment.

Because of this, the only personal information the website collects is what you choose to send us through one of our enquiry forms, plus limited technical data associated with an embedded map (explained under “Cookies and similar technologies” below).

What personal information we collect and how

We collect personal information when you complete and submit one of the enquiry forms on our website. These include the general contact form and our forms for poultry, housing, and trade or commercial enquiries.

Depending on the form, the information you provide may include:

• Your name (and, on the trade form, a business name and a contact name)
• Your email address
• Your phone number (this is optional)
• A selection describing your enquiry, such as a subject, breed, type of coop, or weekly requirement
• Any details you write in the free-text message box

We only receive the information you choose to give us. Please avoid including sensitive personal details in the free-text message box that are not necessary for your enquiry.

How and why we use your information

We use the personal information you provide solely to:

• Respond to your enquiry and answer your questions
• Discuss availability, breeds, housing, eggs or other products
• Arrange collection by appointment
• Manage the ordinary business relationship between you and us, including any follow-up communication about your enquiry

We do not use your information for marketing campaigns, profiling, or analytics, and we do not carry out any automated decision-making.

Our lawful bases for processing

Under the UK GDPR, we must have a valid lawful basis for using your personal information. The bases we rely on are:

• Consent. When you complete and submit an enquiry form, you are choosing to send us your details so that we can reply. You can withdraw your consent at any time by contacting us (see “Your rights” below).
• Legitimate interests. We have a legitimate interest in responding to enquiries, dealing with potential and existing customers, and running our business. We only rely on this basis where doing so does not override your rights and interests.

Who we share your information with

We do not sell your personal information, and we do not share it for marketing purposes. We do, however, use a small number of trusted service providers (“data processors”) who handle information on our behalf so that the website can function:

• Netlify. Our website is hosted by Netlify, and our enquiry forms are submitted and stored using Netlify Forms. This means the details you enter into a form are transmitted to and held by Netlify on our behalf so that we can receive and read your enquiry.
• Google. The Contact page includes an embedded Google Maps map. When that map loads, some technical data (such as your IP address) is shared with Google, and Google may set cookies. This is explained further below.

We may also disclose personal information where we are required to do so by law, or to establish, exercise or defend legal claims.

International transfers

Some of our service providers, including Netlify and Google, are international organisations and may process personal information on servers located outside the United Kingdom. Where personal information is transferred outside the UK, it is protected by appropriate safeguards recognised under UK data protection law, so that your information continues to receive an adequate level of protection.

How long we keep your information

We keep enquiry information only for as long as we need it to respond to you and to manage any resulting business relationship, after which we delete or securely dispose of it. In practice this means:

• If an enquiry does not lead to any ongoing dealings, we delete it once it is clear it is no longer needed.
• Where an enquiry leads to a purchase, collection, or continuing contact, we keep the relevant information for as long as is reasonably necessary for that relationship and to meet any legal or record-keeping obligations.

If you would like your enquiry details deleted sooner, please contact us and we will do so unless we are required to keep them.

Cookies and similar technologies

Our website does not use analytics, advertising, or tracking cookies, and it does not track your activity across the site. The fonts used on the site are hosted by us directly, so no third-party font service is involved.

The one exception is the embedded Google Maps map on our Contact page. When that map loads, Google may set third-party cookies on your device and may receive some technical information such as your IP address. This is controlled by Google rather than by us. If you do not wish for this to happen, you can choose not to visit the Contact page, or you can block or clear cookies using your browser settings. For more information on how Google uses data, please refer to Google’s own privacy and cookie information.

Links to other websites

Our website links to our Facebook page. Once you follow a link to Facebook or any other external website, you are subject to that website’s own privacy policy, over which we have no control. We are not responsible for the privacy practices of other organisations, and we encourage you to read their policies.

Your rights

Under the UK GDPR, you have a number of rights over your personal information. These include the right to:

• Be informed about how your information is used (which this policy is intended to explain)
• Access the personal information we hold about you
• Rectification of inaccurate or incomplete information
• Erasure of your information in certain circumstances (the “right to be forgotten”)
• Restrict our use of your information in certain circumstances
• Object to our use of your information, including where we rely on legitimate interests
• Data portability, allowing you to obtain and reuse certain information
• Withdraw consent at any time, where we are relying on your consent

To exercise any of these rights, please contact us by email at andrew@cloghervalleypoultry.com or by using the contact details at the top of this policy. We will respond within the time limits set by law. There is normally no charge for exercising your rights.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection. You can find out how to raise a concern, and contact the ICO, at ico.org.uk, or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Children’s privacy

Our website and services are intended for adults and for those purchasing on behalf of a household or business. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, our service providers, or the law. Any changes will be published on this page, and the revised policy takes effect as soon as it is posted. Please check back occasionally to stay informed about how we protect your information.