Privacy Policy

Who we are

This privacy policy explains how Clogher Valley Eggs & Poultry collects, uses and protects personal information when you contact us through our website or in the course of doing business with us.

Clogher Valley Eggs & Poultry is a family-run business, established in 1995, selling exhibition and backyard poultry and waterfowl, fertile hatching eggs, handcrafted poultry housing, and fresh commercial and free-range eggs.

For the purposes of UK data protection law, Clogher Valley Eggs & Poultry is the “data controller” responsible for your personal information. You can contact us at:

• Address: 72A Clabby Road, Fivemiletown, County Tyrone, BT75 0QU, Northern Ireland, United Kingdom
• Email: andrew@cloghervalleypoultry.com
• Phone: 07812 138528

If you have any questions about this policy or about how your information is handled, please get in touch using the details above.

The law that applies

We handle personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). The independent supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO).

What this website does

Our website is a brochure and information site. It does not have an online shop, a checkout, or any payment facility, and it does not offer user accounts or logins. All purchasing is enquiry-based: you send us an enquiry, we reply, and collection of any item is strictly by appointment.

What personal information we collect and how

We collect personal information when you complete and submit one of the enquiry forms on our website — the general contact form, and our forms for poultry, poultry housing, hatching eggs, and trade or commercial enquiries.

Depending on the form, the information you provide may include:

• Your name (and, on the trade form, a business name and a separate contact name)
• Your email address
• Your phone number (optional on every form)
• A selection describing your enquiry — for example a subject, or a breed or coop you’re interested in, depending on which form you use
• Any details you write in the free-text message box
• Whether you have opted in to email marketing and/or SMS or WhatsApp marketing, which form you gave that preference on, and the exact wording you were shown at the time

We also automatically collect limited, aggregated technical information about site usage — see “Analytics” below.

We only receive the information you choose to give us. Please avoid including sensitive personal details in the free-text message box that are not necessary for your enquiry.

How and why we use your information, and our lawful basis for each use

We use different pieces of your information for different purposes, and we rely on a different lawful basis for each:

Responding to your enquiry. We use the details you submit to reply to you, discuss availability, breeds, housing, eggs or other products, and arrange collection by appointment. Our lawful basis is legitimate interests — we have a legitimate interest in responding to enquiries people send us, and we only rely on this where doing so does not override your rights and interests.

Customer and order administration. Where an enquiry leads to a purchase or ongoing dealings, we use your information to manage that relationship, including any follow-up communication about your order. Our lawful basis is legitimate interests, and, once a sale is agreed, also taking steps at your request to enter into a contract with us.

Maintaining a record of correspondence. We keep our own internal record of enquiries and how we responded, in our internal Customer Base system, for accountability and to assist with any future contact from you. Our lawful basis is legitimate interests.

Direct marketing. If you tick the relevant box on an enquiry form, we may occasionally email you, and/or separately send you SMS or WhatsApp messages, about our poultry auctions and special announcements. Our lawful basis for this is your consent. Submitting an enquiry is never itself treated as marketing consent, and email and SMS/WhatsApp permission are entirely independent of one another — you can give either, both, or neither, and your enquiry is always answered regardless of your choice. You can withdraw this consent at any time (see “Your rights” below); withdrawing does not affect the lawfulness of anything we did with your information before you withdrew.

We do not carry out automated decision-making or profiling using your information, for marketing or for any other purpose.

Marketing consent and opt-outs

We only send marketing emails, or SMS/WhatsApp marketing messages, to people who have actively and separately opted in on one of our enquiry forms, and only about our poultry auctions and special announcements — we do not use marketing permission for general newsletters, other promotions, or on behalf of third parties. If you don’t tick a box, we simply record that no marketing permission has been given for that channel — we do not treat this the same as someone who has actively opted out.

We do not currently send SMS or WhatsApp marketing messages. If you opt in on that channel, we will keep your permission on record and will only begin sending once we can do so with a clear sender identity and a simple opt-out on every message.

If you have opted in and later change your mind, you may withdraw your permission at any time by following the opt-out instructions included in any marketing message or by contacting us using the details above. We will include a simple way to opt out in every marketing message we send.

When you opt out, or otherwise tell us to stop, we keep a small record of that request — who asked, when, and how — so that we don’t contact you again by mistake. This suppression record exists only to respect your preference; it is not used for marketing, and we keep it for as long as we hold any contact details for you, even after the enquiry it relates to would otherwise have been deleted.

Who we share your information with

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We use a small number of trusted service providers (“data processors”) who handle information on our behalf so that our website and our business can function:

• Web3Forms. Our enquiry forms are submitted through Web3Forms, which delivers your enquiry to our inbox.
• Supabase. The database and account-login system behind our internal Customer Base — where we keep our own record of enquiries, customers and marketing preferences — is provided by Supabase.
• Vercel. Both our public website and our internal Customer Base are hosted by Vercel. Vercel also provides an aggregated, cookie-free analytics tool we use to understand how our website is used — see “Analytics” below.

Our internal Customer Base itself is our own system, operated by us, not a third party — Web3Forms, Supabase and Vercel are the outside providers who support it and our website.

We may also disclose personal information where we are required to do so by law, or to establish, exercise or defend legal claims.

Analytics

Our website uses Vercel Web Analytics, a privacy-focused analytics tool. It is cookie-free — it does not use cookies or other technology stored on your device — and it does not build a profile that identifies you individually or track you between unrelated websites. It records aggregated information such as which pages are viewed, the general country/region a visit came from, and general device/browser type, so that we can understand how our website is used overall.

International transfers

Some of our service providers, including Web3Forms, Supabase and Vercel, may process personal information on servers located outside the United Kingdom. Where this happens, appropriate safeguards required by UK data protection law are used, where applicable, so that your information continues to receive an appropriate level of protection.

How long we keep your information

• Enquiries that do not lead to any ongoing dealings: we keep these for up to 12 months from your last contact with us. We review and remove this information periodically as part of our regular record-keeping, rather than through an automated deletion process.
• Customer, order and sales records: for as long as you remain a customer, and for up to 6 years after our last transaction or substantive dealing with you, to meet our own accounting and record-keeping obligations. As above, this is carried out through periodic review rather than automatically.
• Marketing opt-out (suppression) records: for as long as we hold any contact details for you, so that your preference continues to be respected. A suppression record is not removed simply because the enquiry it relates to has reached the end of its normal retention period — it is kept separately, for as long as it remains necessary to prevent accidental marketing.

If you would like your information deleted sooner, please contact us and we will do so unless we are required to keep it.

Cookies and similar technologies

Our website does not use advertising or tracking cookies, and it does not track your activity across other websites. We use Vercel Web Analytics, described above under “Analytics”, which does not set cookies. The fonts used on the site are hosted by us directly, so no third-party font service is involved.

Links to other websites

Our website links to our Facebook page. Once you follow a link to Facebook or any other external website, you are subject to that website’s own privacy policy, over which we have no control. We are not responsible for the privacy practices of other organisations, and we encourage you to read their policies.

Your rights

Under the UK GDPR, you have a number of rights over your personal information. Depending on the circumstances and the lawful basis we rely on, these can include the right to:

• Be informed about how your information is used (which this policy is intended to explain)
• Access the personal information we hold about you
• Rectification of inaccurate or incomplete information
• Erasure of your information in certain circumstances (the “right to be forgotten”)
• Restrict our use of your information in certain circumstances
• Object to our use of your information where we rely on legitimate interests
• Data portability, allowing you to obtain and reuse certain information
• Withdraw consent at any time, where we rely on your consent — most importantly, for email and SMS/WhatsApp marketing

Separately, and without any of the conditions above: you have an absolute right to object to direct marketing at any time, for any reason. If you object, we will stop marketing to you, without exception.

To exercise any of these rights, please contact us by email at andrew@cloghervalleypoultry.com or by using the contact details at the top of this policy. We will respond within the time limits set by law. There is normally no charge for exercising your rights.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can try to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection. You can find out how to raise a concern, and contact the ICO, at ico.org.uk, or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Children’s privacy

Our website and services are intended for adults and for those purchasing on behalf of a household or business. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, our service providers, or the law. Any changes will be published on this page, and the revised policy takes effect as soon as it is posted. The date at the top of this page shows when it was last updated. Please check back occasionally to stay informed about how we protect your information.